Terms and Conditions


All rates are shown in U.S Dollars (US$).

Rates are valid ONLY for tourists holding a foreign passport, and NOT for Israeli citizens.

Every tourist who enters Israel on a foreign passport will receive a B2 tourist visa slip at Passport control. This slip will exempt them from paying VAT (Value Added Tax), which applies only to Israeli citizens.

The B2 slip will have to be presented in every Israeli hotel upon check-in, which means that it should not be left behind in the first hotel you are staying at.

Not presenting the B2 slip at reception on check-in to hotels, will mean guests will be charged with VAT by the hotel.

All other persons entering Israel including those with dual citizenship, one of which is Israeli, are subject to 17% VAT.

Hotel Ratings

Israel does not have an official star rating system for all of its hotels, therefore the hotels featured in our multi-day tours are presented as Tourist Class, First Class, Superior Class or Deluxe Class.

The equivalent standards are usually attributed as follows:

Tourist Class = 3 Star, First Class = 4 Star, Superior Class = 4 Star Superior, Deluxe Class = 5 Star

(It should be noted that hotel standards/grading vary from country to country and the above details are as a guideline only – more specific information on the hotels used can be advised by our reservations team).  

Hotel check-in / check-out times

Check in: 14:00 (2:00 P.M.)

Check out: 12:00 (Noon)

Check in on Saturdays and Holidays – 2 hours after sunset.

Special requests e.g. bed type, non-smoking room, connecting, etc. will be passed on to the relevant supplier, however they are not guaranteed unless specifically confirmed in writing by us.

Please note your name and details may not be registered with the hotel until 7-14 days prior to arrival.

Dinner Supplements

Dinners included as part of a package, or added as an optional supplement, are provided in the hotel dining room as a buffet service.

Some tours include dinners as part of the package. These tours do not provide dinner on the first night (arrival day).

On tours where dinner supplements are available to add, dinners are not provided on the first night (arrival day).

Some tours – where dinner supplements are available to add – cannot provide dinner every night due to flight times.

The amount of dinners provided on each tour is shown in the optional supplement. For the exact days the dinner is provided during the tour, please ask the reservation department.

Airport Transfers

Airport arrival and/or departure transfers which are included on multi-day tours beginning in Israel will only be provided for clients who have hotel reservations – including pre-tour or post-tour nights – booked through us.

The maximum amount of transfers provided per booking will be according to the amount of rooms reserved. If clients arrive and/or depart on separate flights, any extra meet & greet assistance and transfers required will be charged accordingly.

In case of changes causing passengers to arrive on different or delayed flights, we cannot be responsible for providing a new transfer. Passengers will be required to make their own way to their hotel.  

Liability & Responsibility

Since there are no official hotel ratings in Israel, please note that the hotel categories are for indication only.

The Tour Operator acts only as an agent for companies, owners or contractors providing transportation, hotel accommodations or any other services and are not in any way liable for injury, loss, damage, delay or accident. 

Daily tours may be operated in conjunction with other Israeli tour operators/agents/suppliers.

On multi-day tours, the sequence of the tour, hotels used, and sites visited may be amended due to circumstances.

We reserve the right to change the sequence of the tour as long as we include all the sightseeing as in the program. We also reserve the right to amend the hotels/city/region used for certain overnights during tours.

Passport & Visa Details

Due to Israeli law, every non-Israeli guest staying in a hotel, participating in a daily tour or receiving any other tourism services in Israel MUST provide passport details.

Non-Israeli guests without passport details provided on time may be charged by the supplier with VAT (17%) as per law.

Passport details including – Full Name / Passport Number / Nationality should be sent at the time of reservation.

Please note that your passport must be valid for at least 6 months after your return date.

While most nationalities receive tourist visas on arrival at airports and/or at border crossings, certain nationalities require visas arranged in advance to enter Israel or Jordan or Egypt. Please check with the relevant consulates for each country or ask us to give you the information.

Any client that is participating in a multi-country tour (i.e. also visiting Jordan and/or Egypt) that requires an advance visa for entry to Israel, must ensure that they have a multiple-entry visa to Israel if they are returning to Israel after visiting another country. (Clients arriving to Israel but departing from Jordan or Egypt at the end of their tour do not require a multiple-entry visa to Israel).

It is the responsibility of the client to make arrangements for any necessary visas required in advance for entry to countries which are part of the tours.  

Force Majeure

We will not be liable for any failure or delay in providing services under this agreement due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, natural catastrophes, governmental restrictions, acts or omissions, changes in laws or regulations, national strikes.

Any of the above causes may lead to changes in the procedures and/or conditions of operating tours. We will not be liable for any costs incurred due to the cancellation and/or increase in the published price of the tours due to any of the above causes (including any necessary extra costs for insurance, tests, permits or any other additional requirements due to Covid-19).

Cancellation Policy

Cancellations must be approved by us in writing. Unapproved cancellations will be treated as NO SHOWS!

Daily Tours*

Up to 24 hours prior to the tour departure time – Free Cancellation.

Less than 24 hours prior to departure or NO SHOW – 100% will be charged.

Multi-Day Tours*

Up to 14 days prior to the tour departure date – $75 per person administration fee.

Between 14 days until 7 days prior to the tour departure date – 15% of the total package rate will be charged.

Between 7 days until 48 hours prior to the tour departure date – 25% of the total package rate will be charged.

Between 48 hours until 24 hours prior to departure – 50% of the total package rate will be charged.

Day of departure or NO SHOW – 75% of the total package rate will be charged.

* For daily or multi-day tour packages including flights, tour packages which include extensions to Jordan and/or Egypt, tailor-made or private tour packages; different cancellation charges may apply according to airline and/or local suppliers terms/cancellation conditions. Where/if applicable, these rates will be charged in addition to the cancellation fees shown above.

(For Israeli consumers, cancellation is in accordance with the Israeli Consumer Protection Regulation (2010) and the Israeli Consumer Protection Law (1981))


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Gray Line Israel

26a Ben Yehuda St

Tel Aviv - Yafo



+972 3 6295151


[email protected]



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