Please see the information below for each individual country regarding entry requirements.

Certain nationalities are considered restricted to enter Israel and/or Jordan and/or Egypt, and therefore must arrange a visa in advance. If you are unsure, please check with the relevant consulates/embassies, or ask us to give you the information.

Israel

All visitors to Israel must have either a valid visa (for restricted nationalities) or an ETA-IL (Electronic Travel Authorization) entry approval, before starting their journey.

As long as you are not holding a restricted nationality passport for entering Israel:

All visitors from non-restricted countries are required to obtain an ETA-IL (Electronic Travel Authorization) to enter Israel. An approved ETA-IL (Electronic Travel Authorization), indicates that you are allowed to travel to Israel and stay for up to 90 days per visit.  You can get an ETA-IL (Electronic Travel Authorization) using this link: https://israel-entry.piba.gov.il (subject to fee). Please ensure you only use the correct link shown here, which directs to the official Israel Population & Immigration Authority website.

If you are holding a restricted nationality passport for entering Israel:

You must arrange an entry visa in advance through your local embassy/consulate – the process can take a long time depending on which nationality you are.

For a list showing which nationalities are restricted (requiring a visa in advance) or exempt (requiring only an ETA-IL authorization) to visit Israel – click here

Jordan

As long as you are not holding a restricted nationality passport for entering Jordan:

On our 3 or 4 day tours (either stand-alone or extension after touring in Israel), we arrange a free visa-waiver for your touring in Jordan.

On our tours which have 1 day Petra (either stand-alone or extension after touring in Israel), your visa is issued on arrival at the border crossing (subject to fee).

If you are holding a restricted nationality passport for entering Jordan:

On our 3 or 4 day tours (either stand-alone or extension after touring in Israel), we can request a visa (free of charge) in advance for you – the process takes approx. 1 month, therefore we must receive your passport details in order to make the request at least 1 month prior to arrival.

On our tours which have 1 day Petra (either stand-alone or extension after touring in Israel), we can request a visa (subject to fee) in advance for you – the process takes approx. 1 month, therefore we must receive your passport details in order to make the request at least 1 month prior to arrival.

For a list showing which nationalities are restricted (requiring a visa in advance) to visit Jordan – click here

Egypt

As long as you are not holding a restricted nationality passport for entering Egypt:

Your can arrange a visa in advance by logging on to the EGYPT E-VISA PORTAL, or your visa is issued on arrival at Cairo Airport (subject to fee). 

If you are holding a restricted nationality passport for entering Egypt:

You must arrange an entry visa in advance through your local embassy/consulate – the process can take a long time depending on which nationality you are (subject to fee).

We GUARANTEE that every tour will operate as long as there are a minimum of 2 travelers.

On our multi-day tours, on arrival at Ben Gurion International Airport, Tel Aviv, you will be met by our representative/driver waiting to take you to your hotel. For departure, your driver will wait for you at the hotel to take you to the airport. (The above information applies to all multi-day tours, except for the Galilee Country Break tour, where airport transfers are not included as part of the package, but can be arranged for a supplement).

Please note: Airport transfers on arrival and departure are only provided on the designated tour arrival and departure day. Any passengers arriving and/or departing before or after the tour dates are required to make their own transportation arrangements for arrival and departure, unless pre or post tour accommodation is reserved through us – please ask us for details. 

On our daily tours, you will be collected from the chosen pick-up point and dropped off there at the end of the touring day.

Daily tours offered are fully refundable when canceled up to 24 hours prior to departure under Gray Line’s Easy Cancellation Policy. Easy Cancellation is noted on all applicable services with a duration of one day or less.

Specific cancellation and refund policies for multi-day tours are noted in the Terms section.  

If you are enquiring about parties of 11 or more guests, please contact us directly about group rates via email; [email protected] or telephone; +972 3 6295151. 

It is not necessary to present a voucher on our tours.

Many of our excursions are offered in different languages so you can enjoy the tour in your native tongue. We offer tours in English, Spanish, French, German, Italian and Portuguese. Please check the tours list to see which tours operate in your chosen language.

Depending on which tour you book, our well-planned itineraries include stops for lunch and other breaks throughout the tour experience. Your tour guide will usually look for options which provide different choices for your lunch.  

Entrance fees to all of the sites visited on the itineraries are included in the price. The only exception is the boat ride on the Sea of Galilee (available on some of the multi-day tours), which is operated according to weather conditions and paid for at the time of sailing as long as it goes ahead. (Approx. US$15).

Children aged 5 years old and above are permitted to join the Multi-day tours. Children aged 4 years old and above are permitted to join the Daily tours.

Children under the permitted age (including babies) cannot join the tours.

International flights for your arrival and departure are not included in the price. However, any tours including domestic or international flights as part of the itinerary are included in the price of the tour.

There are no other specific vaccinations required to enter Israel or Jordan. Currently for Egypt (valid on 1st July, 2023), a yellow fever vaccination certificate is required for passengers arriving from specific countries. (The details are subject to change and you should check any requirements or ask us for information).

We are able to help you with any pre or post tour accommodation and are able to guarantee that you will stay in the same hotel that the tour will start or finish if required, so that you will not have to move hotels.

Yes, all of our touring vehicles are air-conditioned.

We usually limit the amount of luggage to a maximum 2 suitcases per person for storage in the tour vehicle during travel between accommodations. However, if you advise us in advance, should you require more than 2 suitcases per person we will take this into consideration.

There is a supplement for solo travelers on our multi-day tours for accommodation. Our tours provide private rooms for solo travelers. We do not provide the option to join the room of other travelers on our tours.

In Israel, Israeli Shekels are the local currency. Exchange bureaus are located at the airport on arrival and in many places around towns/cities as well as at your hotel. There are also numerous ATMs which provide local currency. In Jordan, Jordanian Dinars are the local currency. Exchange bureaus are available at the border for visiting Jordan. In Egypt, Egyptian Pounds are the local currency. Exchange bureaus are located at the airport on arrival.
However, nearly all outlets will also accept US Dollars.

We offer different hotel categories during the tours for your choice. Here is an example of the difference in hotel categories.

Tourist Class

Basic, budget-friendly hotels focused on essentials

Tourist Class hotels are simple, no-frills properties designed for travelers who prioritize affordability and practicality. These hotels provide clean and functional accommodation with basic furnishings and limited public amenities. Rooms offer essential comforts such as private facilities, air-conditioning, and standard housekeeping, without additional upscale features.

Breakfast is served buffet-style in the main hotel dining room, typically offering a simple and adequate selection. Dinner, when taken at the hotel, is generally served in the same dining room, with straightforward buffet-style meals focused on convenience rather than variety. Tourist Class hotels are well-suited to budget-conscious travelers who intend to spend most of their time exploring and require a reliable place to rest.

First Class

Enhanced comfort with improved ambience and services

First Class hotels represent a step up in comfort and overall presentation. Rooms are typically more spacious and attractively furnished, with better-quality fittings and a more relaxing atmosphere. Public areas such as lobbies and lounges are designed to be more comfortable and welcoming.

Breakfast is included and served buffet-style in the hotel dining room. Dinner service, when offered, is usually provided in the same dining room served buffet-style, focusing on quality, reliability, and convenience rather than multiple restaurant choices. First Class hotels suit travelers looking for improved comfort while maintaining good value.

Superior Class

Refined hotels with elevated standards and comfort

Superior Class hotels offer a more polished and upscale stay, often benefiting from better locations and thoughtful interior design. Guest rooms are stylish, well-equipped, and designed with greater attention to comfort, sometimes including upgraded bathrooms or enhanced room features.

Breakfast is included and served buffet-style in the hotel dining room. Dinner, when available, is generally offered in the main dining room, served buffet-style, emphasizing quality and presentation with more variety. This class is ideal for travelers who appreciate a refined atmosphere and higher service standards.

Deluxe Class

Luxury hotels offering exceptional comfort, character, and service

Deluxe Class hotels represent the highest category in the program. These properties are selected for their superior service, design, and overall guest experience. Rooms are spacious, elegantly furnished, and offer premium amenities and superior attention to detail.

Breakfast is included and served buffet-style in the hotel dining room. Deluxe Class hotels may feature additional dining options beyond the main dining room, such as specialty restaurants, lounges, or seasonal venues. This class is best suited to travelers seeking more luxurious accommodation as an integral part of their journey.

It is important to note that accessibility can vary depending on the tour, location, and each individual’s specific needs.

Israel, Jordan & Egypt have diverse landscapes, including uneven terrain, hilly areas, and, especially at historical sites, both uneven steps and surfaces, such as cobblestone streets and numerous staircases. As a result, many are not wheelchair or mobility-aid accessible and also present significant challenges for those with walking difficulties. 

Certain cultural and religious sites have specific entry requirements or restrictions. For example, there may be areas within religious buildings that are not accessible to those with mobility challenges.

We have had customers with mobility restrictions join our tours; however, as it is a group tour involving other guests, the flow of the program must be maintained, and it is not possible, for example, for the guide to be able to assist or hold up the tour due to an individual’s special requirements. Therefore, there must be another person in your party who will be responsible for assisting when necessary, and we must be informed before booking.

It should still be noted that while we strive to accommodate all guests, tourists using wheelchairs, mobility aids, or those with walking difficulties may be unable to enter certain historic sites/structures and may need to wait at accessible points/viewpoints while the rest of the group explores on foot.